Terms and Conditions for Zomato Deals Program (“Terms”)
By signing up for the Zomato Deals Program, you agree to be bound by these Terms.
You acknowledge that except as specifically set out under these Terms, the terms of service, located at https://www.zomato.com/policies/terms-of-service/(“Terms of Service”) shall apply mutatis mutandis to these Terms. The capitalized terms under these Terms shall have the same meaning as assigned under the Terms of Service.
In the event you make a payment for the Deal (as defined below) on the Zomato Application, in the city(ies) in which Zomato Deal is available, you agree and acknowledge to the following terms and conditions that shall be specifically applicable:
You can make a payment for the Deal by using any payment method available on the 'Payment' section on the Zomato Application.
You should be of the required legal age in order to purchase the Deal and avail the applicable benefits at the restaurant.
For the purposes of these Terms, “Deal” shall mean the offerings including but not limited to buffets, brunches, thalis, food and beverage packages and/or combos, party packages, vouchers, ladies night, happy hour deals, etc., curated by the Merchant, from time to time, to be listed and/or displayed on the Zomato Application.
The availability of Deal is determined at the time you purchase a Deal and shall be subject to the discretion of the respective Merchant.
While purchasing a Deal on the Zomato Application you will be required to share certain personal information with Zomato and/or the Merchant including your name, phone number, email address, preferences, etc. to enable the Merchant to process your purchase for the Deal and you hereby permit Zomato to share such personal information with the Merchant for confirming your Deal or such other information relating to Deal. Zomato will use such information in accordance with the Privacy Policy of Zomato available at https://www.zomato.com/policies/privacy. Notwithstanding anything otherwise set out herein, Zomato shall in no manner be liable for any use of your personal information by the Merchants for any purpose whatsoever as Zomato does not control the privacy practices of the Merchants.
To provide correct contact details and other information and warrant that such information is accurate and complete. By purchasing the Deal, you express your acceptance to Zomato’s privacy policy and agree to receive confirmation of your Deal voucher by email, SMS and/or by any other means of communication after booking the Deal through the Zomato Application.
The Deal once purchased cannot be modified and can only be cancelled with full refund until the expiry date of the Deal.
After the expiry date of the Deal, we will issue a refund after charging twenty (20) percent of the Deal Value (as defined below) as cancellation fee. For the purpose of these Terms, ‘Deal Value’ shall mean the total amount in Indian Rupees set out in the Deal to be purchased by you and shall include applicable taxes and other charges as may be applicable.
The Deal once purchased does not guarantee entry or table reservation at the restaurant and the same is subject to availability at the concerned restaurant.
The Deal cannot be clubbed with any other offers, discounts, deals, and/or combos extended by the Merchant or Zomato or any other third party.
You shall carry a valid id proof at the restaurant and shall present the same if requested by the Merchant at the time of the redemption of the Deal.
A maximum of ten (10) Deals of one category can be purchased through the Zomato Application, however only one (1) deal can be purchased in a single transaction.
You shall be solely responsible and liable for ensuring compliance with the guidelines, terms and conditions, offers and/or the rules and policies of the respective Merchant curating the Deal and Zomato shall not be liable in any manner in this regard.
Zomato bears no responsibility for the compliance with statutory rules, regulations and licenses by the Merchant. You agree that Zomato shall not be liable in any manner if you are unable to avail the services at the restaurant due to the Merchant’s violation of any statutory rule, regulation and license.
Zomato does not endorse any Merchant on the Zomato Application in any manner whatsoever, and Zomato does not have control over, and makes no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to the Deal. You are requested to verify the accuracy of all information on your own before undertaking any reliance on such information.
Since Zomato is merely facilitating your purchase of the Deal, Zomato have no role in and shall be in no manner liable for your experience at the restaurant, your interactions with the Merchant or in the event a Merchant does not honor a confirmed Deal or for any other acts or omissions on part of the Merchant including deficiency in service, performance, quality of food, time taken to serve or any other experience of yours at the restaurant. All disputes pertaining to the Deal shall be settled between you and the Merchant.
In the event the Merchant fails to honour the confirmed Deal or in case of any other complaint or dispute raised in relation to the Deal, you shall raise such disputes with Zomato within forty-eight (48) hours from the time such dispute arises. Upon receipt of such a concern, Zomato will make reasonable efforts to verify the facts and shall take appropriate action in accordance with its policies.
Notwithstanding anything otherwise set out herein, Zomato hereby disclaims all responsibility and liability associated with the Deal.
In no event shall Zomato be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Deal; (b) unauthorized access to or alteration of your transmissions or data at the restaurant; and (c) any other matter relating to the Deal.
For the purposes of the Deal, Zomato may contact you via telephone, SMS or other electronic messaging or by email with information about your Deal or any feedback thereon. Any calls that may be made by Zomato, by itself or through a third party, to you or the Merchant pertaining to any booking requests may be recorded for internal training and quality purposes by Zomato or any third party appointed by Zomato.
You shall be solely responsible to ensure redemption of the Deal. Zomato will not be responsible to provide a new Deal or issue a refund in the event a Deal is used without your permission or used unlawfully.
You will be responsible to pay the Merchant all costs and charges payable for all the items for which you have placed an order and which are not covered under the Deal.
Zomato reserves the right to modify these Terms from time to time or at any time, modify or discontinue, temporarily or permanently the Deal and/or these Terms, with or without prior notice to you and Zomato’s decision shall be final and binding in this regard.
These Terms do not alter in any way the terms or conditions of any other program or arrangement that you may have with Zomato. Termination of these Terms shall have no effect on the Terms of Service governing the contractual relationship between you and Zomato.
Fraudulent/unlawful/misuse of the Deal shall result in cancellation of the Deal without any liability of Zomato.
You agree to indemnify Zomato/ its affiliates, officers, directors, from all claims brought by any third party against Zomato/ its affiliates, officers, directors, arising out of or in connection with any unlawful act done by you or your breach of the Terms.
Zomato makes no representation or warranty that Zomato Application will always be accessible without interruption.
Zomato may assign or transfer any of its rights or obligations under these Terms and conditions to any of its affiliates or any third party at any time.
For any help or queries pertaining to the Deal, you may reach out to us through chat support or write to us at diningsupport@zomato.com.