Terms and Conditions for Zomato Events (“Event Terms”)
By purchasing Ticket(s) (as defined below) for the Event(s) (as defined below), you agree to be bound by these Event Terms.
You acknowledge that except as specifically set out under these Event Terms, the terms of service, located at https://www.zomato.com/policies/terms-of-service/ (“Terms of Service”) shall apply mutatis mutandis to these Event Terms. The capitalized terms not defined under these Event Terms shall have the same meaning as assigned under the Terms of Service.
When you purchase Ticket(s) (as defined below) for any event including parties, plays, concerts, any other events or special packages, hosted and/or curated by third party merchants (“Merchant(s)”), from time to time listed on the Zomato Platform (collectively “Event(s)”), in the city(ies) in which the Event(s) is available, following terms and conditions shall be specifically applicable:
a. While purchasing the Ticket(s) on the Zomato Platform or from any authorised third party service providers of Zomato, you can choose to make the payment by using any payment method available on the 'Payment' section on the Zomato Platform or the payment method provided by such authorised third party service providers. For the purposes of these Event Terms, “Ticket(s)” shall mean a reservation in an electronic form purchased by you on the Zomato Platform or from authorised third party service providers of Zomato, which allows you to access the Event(s) for which such reservation is generated. For clarity, Zomato or Zomato’s authorised third party service providers will not be liable or responsible in any manner whatsoever for the ticket(s) purchased directly at the Merchant’s premises or purchased from any other third party platform.
b. You agree and acknowledge that the availability of Ticket(s) is determined at the time you place a purchase request for the Ticket(s) of any Event(s) and shall be subject to the discretion of the respective Merchant(s).
c. While purchasing Ticket(s) on the Zomato Platform, you will be required to share certain personal information with Zomato including your name, phone number, email address, preferences, etc. to enable the Merchant(s) to process your booking for the Event(s) and you hereby permit Zomato to share such personal information with the Merchant(s) for confirming your Ticket(s) or sending such other communication relating to the Event(s). Zomato will use such information in accordance with its privacy policy. Notwithstanding anything otherwise set out herein, Zomato shall in no manner be liable for the use of your personal information by such Merchant(s) for any purpose whatsoever as Zomato does not control the privacy practices of the Merchant(s).
d. You agree to provide correct contact details and other information and warrant that such information is accurate and complete. By purchasing Ticket(s), you express your acceptance to Zomato’s privacy policy and agree to receive confirmation of your Ticket(s) by email, SMS and/or by any other means of communication as may be decided by Zomato.
e. The Ticket(s) cannot be withdrawn in the form of money You acknowledge and agree that the Ticket(s) once purchased is non-exchangeable, non-transferable and not redeemable for purposes other than in accordance with these Event Terms and the Ticket(s) cannot be withdrawn in the form of money.
f. You agree and acknowledge that the number of Ticket(s) to be purchased for any Event(s) shall be at the Merchant(s) sole discretion and will be communicated to you at the time of purchase. A Ticket is only valid for a one time entry for attending a particular Event and cannot be used for attending any other Event(s).
g. The Ticket(s) for any Event(s) are non-refundable once purchased except for such Ticket(s) which are purchased by adding the Zero Cancellation Fee (as defined below).
h. In the event an Event is cancelled for any reason, you shall be entitled for a refund of an amount equivalent to the Ticket(s) value along with the Zero Cancellation Fee and Convenience Fee (as defined below). All refunds shall be processed back to source. The refund amount will reflect in your account based on respective bank policies. Zomato shall refund the Ticket(s) value along with the Zero Cancellation Fee and Convenience Fee paid by you within ten (10) working days from the date of such cancellation of the Event.
i. The Merchant(s) may provide guidelines, terms and conditions, offers or the operating rules and policies applicable for their Event(s). For clarity, the entry criteria, including but not limited to stag, couples or kids entry, for each Event(s) shall be determined by the Merchant(s) at its sole discretion and the same shall be communicated in the terms and conditions applicable to each Event.
j. You shall be solely responsible and liable for ensuring compliance with the guidelines, terms and conditions, offers or the operating rules and policies of the Merchant(s) and Zomato shall not be liable in any manner in this regard.
k. You agree and acknowledge that since Zomato is merely facilitating the booking of Ticket(s) for the Event(s), Zomato shall in no manner be liable in any way for any in-person interactions with the Merchant(s) or for your experience at the Event(s) or in the event a Merchant(s) does not honor a confirmed Ticket(s).
l. Notwithstanding anything otherwise set out herein, you acknowledge that the Event(s) is organized by the Merchant(s) and Zomato disclaims all responsibility and liability associated with the Event(s) including any deficiency in service or performance or any other experience at the Event(s).
m. Zomato hereby assumes no liability and shall not be responsible, legally, financially or otherwise, for any risks or dangers incidental to, or in any way relating to the Event(s) including but not limited to those arising from, or relating to the acts or omissions of third parties (including other attendee(s), Merchant(s), operators, Merchant(s) staff, employees or agents or any other representatives or affiliates of the Merchant(s), loss, theft or damage to any personal property, trauma, shock, stress, assault or personal injury sustained by you, whether such injuries or manifestation of such injuries occur before, during or subsequent to the Event(s). Zomato shall have no legal obligation to mitigate your potential or actual losses sustained before, during or subsequent to the Event(s).
n. You agree that Zomato shall not be liable in any manner if you are unable to avail the services at the Event(s) due to the Merchant(s) violation of any statutory rules, regulations and licenses.
o. You agree and acknowledge that Zomato does not have control over, and makes no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to the Event(s). You are requested to verify the accuracy of all information on your own before undertaking any reliance on such information.
p. In no event shall Zomato be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services and/or benefits pertaining to the Event(s); (b) the cost of procurement of any substitute tickets, goods and/or services or any loss/damage resulting from purchase of any goods or services or transactions entered into at the Event(s); and (c) any other matter relating to the Event(s); including, without limitation, damages for loss arising out of or in any way connected with the Event(s).
q. You should be of the required legal age in order to purchase the Ticket(s) and avail the applicable benefits at the Event(s). Consumption of alcoholic beverages at the Event(s) will only be permitted if you are of legal drinking age (“LDA”) as per the respective State guidelines and upon presenting a valid photo id (physical/digital) proof.
r. In case of any complaint in relation to the Ticket(s), you shall raise such a complaint with Zomato and upon receipt of such a complaint, Zomato will make reasonable efforts to verify the facts of such a complaint with the Merchant(s) and shall take appropriate action in accordance with its policies.
s. You agree and acknowledge that for the purposes of the Event(s), Zomato may contact you via telephone, SMS, WhatsApp, email or any other mode with information about your Ticket(s) or any feedback thereon. Any calls that may be made by Zomato, by itself or through a third party, to you may be recorded for internal training and quality purposes by Zomato or any third party appointed by Zomato.
t. You are solely responsible for the safety and security of the Ticket(s). Zomato shall not be responsible to provide a new Ticket(s) in the event a Ticket(s) is lost, stolen or used without permission or used unlawfully.
u. You will be responsible to pay all costs and charges payable for the goods or services for which you have placed an order with the Merchant(s) and which are not covered under the Ticket(s).
v. In respect of the Ticket(s) purchased by You, Zomato shall issue documents like order summary, tax invoices, etc. as per the applicable legal regulations and common business practices.
w. You agree and acknowledge that the number of ticket(s) to be made available for sale to the customers for the Event(s) shall be at the sole discretion of the Merchant and the Merchant shall have the right to retain any number of ticket(s) to be given offline, either by sale or complimentary.
Zero Cancellation Fee Policy:
a. At the time of purchasing the Ticket(s) via Zomato Platform, you may see an option to add zero cancellation fee (“Zero Cancellation Fee”) for some Ticket(s), where you will be able to cancel the Ticket(s) forty-eight (48) hours prior to the Event(s) and get a refund of the Ticket(s) value.
b. The Zero Cancellation Fee is non-refundable, you will only get a refund of the Ticket(s) value for the Ticket(s) cancelled by you.
c. Some Ticket(s) may not be eligible for the Zero Cancellation Fee Policy and will be at the Merchant(s) sole discretion.
d. All refunds shall be processed back to source at the time of refund of the Ticket(s) value.
Convenience Fee:
a. At the time of purchasing the Ticket(s) via Zomato Platform, a Convenience Fee will be charged for the services provided to you by Zomato which includes making available of a platform for discovery of various Event(s), booking of desired Ticket(s) for the Event, payment options etc.
b. The Convenience Fee is non-refundable except for the Event(s) which are cancelled by the Merchant(s).
c. All refunds shall be processed back to source at the time of refund.
Zomato reserves the right to modify these Event Terms from time to time or at any time, modify or discontinue, temporarily or permanently, any Event(s) and/or these Event Terms, with or without prior notice and the decision of Zomato shall be final and binding in this regard.
These Event Terms do not alter in any way the terms or conditions of any other program or arrangement you may have with Zomato.
Fraudulent/unlawful/misuse of the Ticket(s) shall result in cancellation of the Ticket(s) without any liability of Zomato.
You agree to indemnify Zomato/ its affiliates, officers, directors, from all third-party claims brought against Zomato/ its affiliates, officers, directors, arising out of or in connection with any breach of the Event Terms.
Zomato may assign or transfer any of its rights or obligations under these Event Terms and conditions to any of its affiliates or any third party at any time.
For any help or queries pertaining to Event(s), you may reach out to us through chat support or write to us at eventsupport@zomato.com.